Q&A Recommending this Product

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Pros:

picture quality (15)

• ...does a great job upconverting regular DVDs, the picture was excellent . ...
• ...HD but I am happily relieved to be wrong. The picture is great and I believe Amazon to be correct in saying...
• ...backtracking have load times, etc.). The picture quality is very good (looks as good as a DVD to me). Very happy...
• ...Bottom line: I'd still recommend this player. The picture is gorgeous , especially when paired with a new 1080p...

sound quality (12)

• ...the Lost" trailer... The image detail and sound are amazing . USB content: The LCD TV has a USB port...
• ...look great. Pandora works flawlessly and sounds awesome over our home theater speakers. I have...
• ...bugs. I'm sending it back. The picture and sound are wonderful --when it works....
• ...and you cannot beat the price. Picture and sound are excellent . Purchased because of Consumer Reports review...

Cons:

audio quality (10)

• ...for a big discount. Picture quality and audio are great , when they work. I've had problems on several...
• ...and Pandora online streaming as well as excellent audio and video performance (a match for the more...
• ...heavily, I have mixed feelings. The video and audio quality while playing Blu-Ray movies is excellent , but it leaves much to be desired from a...
• ...switch HDMI and separate the Video from the Audio . But... I digress.... The picture.... is...

buttons (4)

• ...Annoying popping sound when you hit the next button or when it transitions from one trailer...
• ...like the Samsung sounds when you pushed the buttons & Samsung players were more sleek looking but those features are worth there trade in...
• ...up and goes right to it so that she doesn' t have to deal with any buttons trying to find the right source. ...
• ...is fairly easy to use. The remote control buttons are too small because of TV controls - seems as...

connection (5)

• ...firmware update successfully via the ethernet connection . In early Sept '09, another firmware update...
• ...Pandora, Netflix, or Blockbuster because I don' t have a network connection in that room...yet. So as I said: If you...
• ...- It does not support wireless internet connection, but wired is there. The problem is these days...
• ...more expensive Samsung models. - Netflix connection is not the best, having problems with the picture...

customer service (15)

• ...another make/model. Luckily Amazon has a great return policy , so 48 hours after it arrived the Samsung...
• ...service. I will say that they seemed to be knowledgeable and courteous. However, they were not able...
• ...model. I cant say enough about Amazon's customer service, they are superb . I got the new player in and upgraded the...
• ...that they seemed to be knowledgeable and courteous . However, they were not able to resolve...

firmware (10)

• ...paid for. Needless to say I have been very impressed with the firmware update support....
• ...time) and Netflix was ideal, it even did a firmware update successfully via the ethernet connection...
• ...eventually fix the problems with another firmware upgrade but too late for me. After the terrible customer...
• ...the first power on. I tried to update the firmware again, but it would not detect the file from 'USB Host...

loading (6)

• ...choice of players. About 1/3 of my CDs won' t load : Tray slides back open and screen (TV) says...
• ...Panasonic DMP BD 1600 works like a dream & loads discs fast even Casino loaded in about 5...
• ...Close. Otherwise it would just display a LOAD message. I had upgraded the firmware at...
• ...the reviews that it is a bit noisy during loading but that doesnt bother me. I got this player...

problems (7)

• ...the internet for answers on how to fix the problems . Costomer support had no idea that netflix...
• ...of that. With the latest firmware updates( no problems so far), we know have youtube and blockbuster...
• ...shame because I have always had Samsung and never had problems . You may be lucky and never have a problem...
• ...absolutely no problems with the upgrade. The only problem I have had so far with this device was in...

reliability (15)

• ...will never buy a samsung product again, I never had a problem with Sony....
• ...Blue-ray and regular DVD afterwards and did not have any functional problem with the player. Registered for NetFlix right...
• ...one to replace my aging DVD player and it worked fine for a couple of days. I liked the netflix...
• ...expectations in that price range. So far... I haven' t had any trouble with freeze-ups or unplayable media (that wasn't unplayable...

returns (3)

• ...Nov and notice that the ticket that it was returned under is closed, a new ticket is created...
• ...closed the returns window early so I couldn' t return this unit without incurring a deduction...
• ...was a blu-ray problem but after the 4th return and no playing ability I called the Samsung 800...

screen (2)

• ...remote is great, picture quality on my 1080p screen is fantastic . Also, my older DVD's look much better than...
• ...want to upgrade. If you say no, the same screen comes up at the next power on. I gave up...

sending (4)

• ...on their webpage for an extra 3 months). Sent it in and got it back a few weeks later...
• ...samsung to do this. 2 more days and I'm sending this back....
• ...was covered. Complained to Amazon and they sent me a new one but I was out shipping costs. Should have gone...
• ...better luck than I did.... I decided to send the second defective player back and got a LG BD390 it works...

stop (5)

• ...outs, inability to resume playing after stopping ) unreliable Pandora playability (streaming...
• ...unreliable Pandora playability (streaming stops by itself after a few songs) and, most ridiculously...
• ...worked when pulling the plug did nothing.) Stopped movie after about five minutes and, when...
• ...1080p, 120Hz LCD TV from Samsung. I can' t stop staring at it and trying to find flaws....

upgrade (7)

• ...was a large download. I had absolutely no problems with the upgrade . The only problem I have had so far with...
• ...where it cannot perform its own firmware upgrade without becoming bricked (I notice other...
• ...eventually fix the problems with another firmware upgrade but too late for me. After the terrible customer...
• ...them have gone smoothly. Definitely do the upgrade with no disc in the tray, and be patient, and let...